Terrible Customer Service & Shipping Disaster
"I accidentally placed an order for this shipping protection along with a groin protector. Realizing the mistake immediately, I contacted customer support to cancel the order while the tracking status was still strictly "Label Created. " Instead of simply voiding the label and issuing a refund, customer service ignored my timely cancellation request and forced the shipment through anyway. To make matters worse, I was charged a massive shipping fee, and now the package has been stuck in customs clearance for almost a month. As someone who has spent over a decade in the ring and regularly orders equipment from premium international boxing brands, I expect a basic level of responsive customer support. The irony of asking me to rate "Shipping Protection" when the merchant refused to stop an accidental order and left it stranded in transit for 30 days is beyond disappointing. I am still waiting for the package to arrive so I can finally return it for the full refund I was promised."